Help & Support

Visit citadelway.com and click "Get started". Fill in your details, verify your email address, and your account will be ready to use. The entire process takes under two minutes.

Click "Forgot password" on the login screen and enter your registered email address. You'll receive a secure reset link within a few minutes. The link is valid for 30 minutes.

If you don't receive the email, check your spam folder or contact [email protected].

Yes. Go to Account Settings → Profile → Email and follow the verification steps. Both your old and new addresses will receive a confirmation email for security purposes.

Go to Account Settings → Danger Zone → Delete account. This action is irreversible and will permanently remove all your data in accordance with our Privacy Policy. You can also request deletion by emailing [email protected].

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as bank transfers for annual enterprise plans. Payments are processed securely through our payment provider.

We offer a 14-day money-back guarantee for new subscriptions. If you're not satisfied within this period, contact [email protected] and we'll process a full refund — no questions asked.

After 14 days, refunds are handled on a case-by-case basis. Please review our Terms & Conditions for full details.

You can cancel at any time from Account Settings → Billing → Cancel subscription. Access continues until the end of your current billing period. No cancellation fees apply.

All invoices are available under Account Settings → Billing → Invoices. You can download them as PDFs at any time. Invoices are also automatically sent to your registered email after each payment.

CitadelWay works best on modern browsers: Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+. We recommend keeping your browser up to date for the best experience and security.

The CitadelWay platform is fully responsive and works seamlessly on mobile browsers. A native app for iOS and Android is currently in development — sign up to be notified at launch.

Yes. API access is available on Pro and Enterprise plans. Documentation and API keys can be found in Account Settings → Developer. Contact us for custom enterprise integrations.

We use AES-256 encryption at rest and TLS 1.3 in transit. Access to your data is strictly limited, and we undergo regular third-party security audits. For full details, see our Privacy Policy.

No. We never sell, rent, or share your personal data with third parties for marketing purposes. Your data is used solely to provide and improve CitadelWay services. Read our Privacy Policy for a complete breakdown.

Go to Account Settings → Security → Two-factor authentication and follow the steps. We support authenticator apps (TOTP) and SMS. We strongly recommend enabling 2FA on all accounts.

Email [email protected] with the subject "GDPR Request" and specify whether you'd like access to, correction of, or erasure of your data. We will respond within 30 days as required by law.

CitadelWay is operated by Citadel Shield LLC, a Delaware limited liability company (USA) with main business operations based in Spain (EU). See our Legal Hub for full company details.

Our full Terms & Conditions are available at /terms. They cover usage rules, payments, intellectual property, liabilities, and dispute resolution.

Email [email protected] with the subject "Legal Notice". For formal legal notices requiring a physical address, use our registered agent details found on the Legal Hub.